RETURN & CANCELLATION PROCEDURES
Every product you buy is under the manufacturer's warranty. 

You can return the product you have received without opening/destroying/breaking the packaging, without using the product, within seven (7) days from the delivery date, as you received it. Return the product with a petition or return form including the product invoice, your order number. 

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received. 

Returns of products that have been opened, used, destroyed, etc., are not accepted. 

If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the time the returned product reaches Us. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings. 

In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded. 

For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted. 

For products returned in accordance with the above conditions, the shipping fee will be paid by the customer. 

Transfer refunds will be made within 3 working days, Credit Card refunds will be made within 4 working days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month.

​

Distance Sales Contract
retinashop.net
DISTANCE SALES AGREEMENT
SIDES
SELLER-SUPPLIER
 
Title: Str bearing mechatronics machinery tic.ltd.şti
Address : Feviz lighter mah. 10668 sk no:17/D, Turkey
Email : retinabijuteri@gmail.com    
Phone : 0332 345 4046
Bank account : 
BUYER (CONSUMER)
Name, Surname / Title: 
Address : 
Email : 
Telephone : 
Fax :
SUBJECT OF THE AGREEMENT PRODUCT, PRICE, PAYMENT AND DELIVERY
1. The subject of this Agreement is 4077 regarding the sale and delivery of the following products ("Product/Products") that the BUYER has ordered electronically from the SELLER's www.retinashop.net website ("INTERNET SITE"). It is the determination of the rights and obligations of the parties who have the titles of consumers and sellers in accordance with the provisions of the Law on the Protection of Consumers and the Regulation on Distance Contracts.
2. This Agreement is valid if the BUYER is a consumer (if he does not purchase the products for a professional and/or commercial purpose) pursuant to the TKHK.
The Type and Type, Quantity, Brand/Model, Color and Sale Price and Delivery Information of the Products (goods/services) are as follows.
Product Description Price

Shipping fee 
Total (VAT Included) Price 
Payment method: 
Delivery address: 
Delivery Person:
Billing address: 
Other matters related to delivery are specified in the relevant provisions of the Contract.
RIGHT OF WITHDRAWAL
 
1. The SELLER makes the following commitment to the BUYER. "The consumer has the right to withdraw from the contract by refusing the goods or services within seven working days from the date of receipt of the goods or the signing of the contract, without undertaking any legal or penal liability and without giving any reason (and paying any penal clause), and that the consumer has the right to withdraw from the contract as of the date of receipt of the withdrawal notification to the seller or supplier. We are committed to receiving."
2. However, in accordance with the relevant legal regulations, there is no right of withdrawal in the contracts regarding the following goods/services, even if they have not been used/used: Produced in line with the special requests of the consumer or his personal needs (including those that are customized for the person/personal needs by making changes or additions) goods; Goods such as cosmetics, etc., and foodstuffs such as chocolate, etc., which are not suitable for return due to their nature, are in danger of spoiling quickly or are likely to expire; Audio or video recordings, software programs and computer consumables such as CDs, DVDs, unpacked by the consumer; goods whose price is determined in organized markets such as the stock market; publications such as newspapers, magazines; betting and lottery related services; In general, all services performed instantly in electronic environment and all kinds of intangible goods delivered instantly to the consumer. In addition, the services started to be performed within the period of the right of withdrawal with the approval of the consumer and other goods-services considered outside the scope of distance sales in accordance with the relevant legislation.
3. In order to exercise the right of withdrawal, the SELLER must be notified within this period. (This notification can be made via a continuous data carrier-remote communication tool such as letter, e-mail, to the communication address of the SELLER specified in this Agreement.) In case this right is exercised, in addition to the aforementioned notification, the product delivered to the 3rd party or the BUYER can be made. The copy of the cargo delivery report indicating that the product has been sent to the SELLER and the original invoice (in accordance with the tax legislation) must be returned. In addition, the products to be returned must be delivered to the SELLER completely and undamaged, together with the box, packaging, standard accessories, if any. The shipping cost of the product returned using the right of withdrawal is covered by the SELLER.
4. In addition to the cases where a return invoice must be issued by the BUYER, the section related to the return on the invoice to be returned with the Product shall be filled and signed. Order returns whose invoices are issued on behalf of institutions will not be accepted unless a RETURN INVOICE is issued.
5. The product price is returned to the BUYER within 10 days following the above-mentioned documents and the Product reaching the SELLER in this way. In credit card payments, the refund is made by way of a refund to the BUYER's credit card.
6. In the Products for which the right of withdrawal can be exercised, if there is a change and deterioration in the goods due to use other than the usual use or a decrease in value caused by the consumer's defect in general, the Consumer will reduce this decrease in the value, if there is an impossibility of return, the value of the goods. (above sales price) to the SELLER.
GENERAL PROVISIONS
1. The BUYER accepts that he has received, read and informed about the basic characteristics of the products displayed on the WEBSITE, the sales price including all taxes and the payment method, the right of delivery and withdrawal and the terms of use, and that he has given the necessary confirmation-approvals for the sale in the electronic environment. it does.
2. The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within 7 working days, depending on the distance of the BUYER's place of residence, for each product, provided that it does not exceed the legal 30-day period (and an additional 10-day period with the BUYER's prior notification). It is delivered by the cargo company that the SELLER has contracted with. The SELLER sends and delivers the products it sells to the BUYERS through CARGO companies.
3. In general, unless otherwise stated, the delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or a part of the delivery costs in question to the BUYER, depending on the results of the campaigns carried out at the time of sale and announced on the WEBSITE.
4. In the event that the products delivered at the address are not found at the address of the BUYER at the time of delivery, the SELLER shall be deemed to have fulfilled its performance fully and completely. If there is no one to receive delivery at the address, it will be the BUYER's responsibility to follow up the shipment of the products by contacting the courier company. In these cases, any damages arising from the late delivery of the Product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER belong to the BUYER.
5. The BUYER is responsible for checking the Product as soon as it is received and when he sees a problem in the Product caused by the cargo, not accepting the Product and keeping a report to the CARGO company official. Otherwise, the SELLER will not accept responsibility. Upon the SELLER's request during the delivery of the PRODUCT, the BUYER is obliged to sign a printed copy of this Agreement; If he does not sign, the PRODUCT may not be delivered. This Agreement, approved by the BUYER during the shopping from the WEBSITE, is sufficient and valid in any case.
6. Unless otherwise stipulated in writing by the SELLER, the BUYER must have paid the price in full before receiving the Product. If the price of the Product is not fully paid to the SELLER before delivery in cash sales, and the installment amount due in installment sales is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product.
7. If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card is processed cannot pay the Product price to the SELLER, the Product is returned to the SELLER by the BUYER within 3 days at the latest. If the non-payment of the product price is due to the BUYER's fault, the shipping costs will be borne by the BUYER. All other contractual-legal rights of the SELLER, including the follow-up of the Product price without accepting the return, are reserved separately and in any case. In order to avoid any hesitation; In cases where the BUYER pays the sales price with a credit card, installment card etc. owned by banks and financial institutions, all the facilities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales realized within this framework and for which the SELLER collects the price all at once or step by step, are not sales on credit or installments for the parties of this Agreement, and are cash sales. The SELLER's legal rights in cases deemed to be sales in installments by law (including the right to terminate the contract and/or demand payment of the remaining debt together with default interest in case the installments are not paid) are available and reserved. In case of default of the BUYER, default interest is applied at the rate determined by the legislation.
8. If the product cannot be delivered within the legal 30-day period and the delay exceeds 10 days due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER shall be responsible for the delivery. informs the BUYER. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the extraordinary situation. If the product price is collected in order cancellations, it is returned to the BUYER within 10 days from the cancellation. Credit card payments are also refunded to the BUYER's credit card, and the Product amount is returned to the relevant bank within 10 days after the order is canceled by the BUYER; Since the reflection of this amount on the BUYER's accounts after the return of this amount to the Bank is entirely related to the Bank's transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene and take responsibility for possible delays.
9. The BUYER may notify the SELLER about his requests and complaints regarding the Product and sale through the SELLER communication channels in the preamble of the Contract. Upon the SELLER's request during the delivery of the PRODUCT, the BUYER is obliged to sign an pending copy of this Agreement; If he does not sign, the PRODUCT may not be delivered. This Agreement, approved by the BUYER during the shopping from the WEBSITE, is sufficient and valid in any case.
10. In the event that it is understood that the Product/service subject to the Contract cannot be supplied for a justifiable reason, except in extraordinary circumstances, the SELLER may supply another good/service of equal quality and price by informing the CONSUMER in a clear and understandable manner and fulfilling its contractual commitment in this way. deemed to have been brought. In cases where the CONSUMER does not approve, the provisions regarding the cancellation of the order are applied.
11. This Agreement, which has been approved by the BUYER following the receipt and confirmation of the preliminary information, is in effect until the parties fulfill their payment/delivery obligations arising from this Agreement, without prejudice to the relevant provisions.
 
EVIDENCE AGREEMENT AND AUTHORIZED COURT
1. The records of the SELLER and the BUYER (including the records in magnetic media such as computer-sound recordings) constitute conclusive evidence in the resolution of any disputes that may arise from this Agreement and/or its implementation; Consumer Arbitration Committees are authorized within the monetary limits determined by the TR Ministry of Customs and Trade in December each year, and in cases exceeding the Consumer Courts and Enforcement Offices in the BUYER's and SELLER's settlements.
2. The BUYER declares that he has read all the conditions and explanations written in this Agreement and in the pre-information form of the order-contract which is its integral part, the basic characteristics of the Products subject to sale, sales price, payment method, delivery conditions, etc. He has prior knowledge of all the preliminary information and the right of withdrawal regarding the product subject to sale, that he has seen the preliminary information electronically on the WEBSITE (the relevant Contract is also sent to the e-mail address given by the BUYER.) declares that it accepts the terms of this Agreement and ordering the Product.