Orders received within the 1st day will be delivered to the cargo on the next business day.

2. Orders placed on Sunday and public holidays will be processed the next business day.

3. It is necessary to specify an open address and a phone number so that we can send your orders in a healthier way.

4. Delivery is made against presentation of ID only. If our customer cannot be found at the address he gave, he can receive it from the CARGO company in his region with his ID.

5. The company cannot be held responsible for typographical errors and price errors.

6. You will be notified of the delivery time for products that are out of stock or brought upon request. The delivery time at the time ordered cannot exceed 30 working days.

7. The buyer is not affected in any way by price changes after the purchase.

8. Payments are made in TL.

9. retinashop.net reserves the right to change the product images and prices on the site without making any announcement.

10. Bank transfer and EFT fees belong to the buyer. (Transactions that are not paid within 2 days will be cancelled.)

11. Payment at the Door Option is selected and not received, all penal actions are binding on the buyer. Our lawyers in Turkish courts are authorized in all kinds of legal proceedings. Shipping and payment at the door prices may differ.

12. Our company does not deliver abroad.

13. If the Payment at the Door Option is selected and the product is not received without any excuse and proof, all shipping costs, breakage, wear and deformation of the product belong to the buyer.

RETURN TERMS

In general, you can return your products that are wrong, damaged, broken, or returned within 5 working days.

Do not take delivery of the product that you believe was damaged in the cargo. Open your order with the cargo officer. In cases such as breakage or explosion, do not take delivery and keep a report. Otherwise, returns will not be accepted.

The products to be returned within the daily period must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

The refund will be made to the account number to which the transfer is made, within 15 working days at the latest.